System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
Web Messenger ? Operational
Mobile Messenger ? Operational
Intercom Web Application ? Operational
Intercom APIs ? Operational
Intercom Mobile APIs ? Operational
Intercom message delivery ? Operational
Small message delivery ? Operational
Medium message delivery ? Operational
Large message delivery ? Operational
Admin notifications ? Operational
Intercom Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
REST API response time
Fetching
Mobile REST API response time
Fetching
JS API response time
Fetching
Web response time
Fetching
Webhook delivery time
Fetching
Small Message Delivery Times ?
Fetching
Medium Message Delivery Times ?
Fetching
Large Message Delivery Times ?
Fetching
Past Incidents
Jul 25, 2017
Resolved - We have identified the cause of the elevated error rates, implemented a fix and have returned to being fully operational.
Jul 25, 00:10 UTC
Investigating - We're looking into higher than usual latencies and errors across our APIs. The API service may temporarily be unavailable for a subset of customers.
Jul 24, 23:55 UTC
Jul 24, 2017
Resolved - We've identified the cause and pushed a fix. Conversation search is back working as expected.
Jul 24, 16:07 UTC
Investigating - We're looking into reports of users not being able to search for conversations in Respond.
Jul 24, 15:25 UTC
Resolved - We have identified the cause of the delays and rolled out a fix. Message delivery will be back to normal speed soon.
Jul 24, 04:45 UTC
Investigating - We are currently experiencing delays for small and medium campaign message deliveries. We are investigating the problem and will update as soon as we have more information.
Jul 24, 02:17 UTC
Resolved - We have identified the cause of the issue and implemented a fix. Sorry for the trouble!
Jul 24, 04:23 UTC
Investigating - We are looking into reports of degraded performance affecting the user list for a subset of customers.
Jul 24, 02:50 UTC
Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017
Resolved - We have confirmed the roll back has been completed and the messenger is fully operational.
Jul 20, 16:44 UTC
Monitoring - We have rolled back a bad deploy which was causing errors within the Messenger. Refreshing your browser will correct this.
Jul 20, 16:35 UTC
Jul 19, 2017
Resolved - We have identified the cause of the push notifications issues and implemented a fix. We have returned to being fully operational.
Jul 19, 22:21 UTC
Investigating - We are looking into issues surrounding push notifications for Intercom admins.
Jul 19, 20:57 UTC
Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017
Resolved - We've identified and fixed the issue that was affecting file uploads.
Jul 14, 14:15 UTC
Investigating - We're looking into reports of users running into errors when uploading files.
Jul 14, 13:59 UTC
Jul 13, 2017

No incidents reported.

Jul 12, 2017

No incidents reported.

Jul 11, 2017

No incidents reported.