System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom web application ? Operational
Intercom APIs ? Operational
Intercom Mobile APIs ? Operational
Intercom message delivery ? Operational
Small message delivery ? Operational
Medium message delivery ? Operational
Large message delivery ? Operational
Intercom Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
REST API response time
Fetching
REST API availability
Fetching
Mobile REST API response time
Fetching
Mobile REST API availability
Fetching
JS API response time
Fetching
JS API availability
Fetching
Web response time
Fetching
Web availability
Fetching
Webhook delivery time
Fetching
Small Message Delivery Times ?
Fetching
Medium Message Delivery Times ?
Fetching
Large Message Delivery Times ?
Fetching
Past Incidents
Dec 4, 2016

No incidents reported today.

Dec 3, 2016

No incidents reported.

Dec 2, 2016
Resolved - Inbound Messaging from forwarding addresses is now fully operational.
Dec 2, 00:56 UTC
Identified - We have identified that some of our inbound email is being rejected due to an issue with our upstream inbound email vendor. We are working through to find a resolution and we'll update as soon as we have some progress.
Dec 2, 00:24 UTC
Investigating - We're currently experiencing issues with messages being relayed to Intercom via forwarding addresses.
Dec 2, 00:03 UTC
Dec 1, 2016

No incidents reported.

Nov 30, 2016

No incidents reported.

Nov 29, 2016

No incidents reported.

Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016
Completed - The scheduled maintenance has been completed.
Nov 26, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 11:00 UTC
Scheduled - We're performing some scheduled DB mainteance, the mainteannce should last no longer than 1 hour.
Nov 24, 15:12 UTC
Nov 25, 2016
Resolved - We have implemented a fix and our Web App is fully operational again.
Nov 25, 05:21 UTC
Monitoring - User List & Web API are operational again for all customers

We are currently experiencing delays in processing updates to user/company data and bulk tagging, user deletion ( all customers )
Nov 25, 04:53 UTC
Update - We are currently experiencing delays in processing updates to user/company data and bulk tagging, user deletion ( all customers)

User List & Web API are also unavailable for a subset of customers
Nov 25, 03:54 UTC
Investigating - User List & Web API is unavailable for a subset of customers, we are investigating and working to resolve this
Nov 25, 02:31 UTC
Monitoring - We have identified the cause and are monitoring the situation
Nov 25, 00:53 UTC
Investigating - We're investigating reports of degraded performance and high latency on our web app.
Nov 25, 00:38 UTC
Nov 24, 2016
Resolved - We have identified the issue re-enabled the user list and are now fully operational.
Nov 24, 23:58 UTC
Investigating - We're currently investigating degraded performance of our Web App and have temporarily disabled the User List to address this.
Nov 24, 21:39 UTC
Nov 23, 2016

Our Web and APIs were temporarily unavailable for a subset of customers at 16:45 UTC.

Nov 22, 2016

No incidents reported.

Nov 21, 2016
Resolved - Our web app is back up and operational.
Nov 21, 12:44 UTC
Investigating - Our web app is currently down, we are investigating and working to resolve this.
Nov 21, 12:41 UTC
Nov 20, 2016

No incidents reported.