System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
Web Messenger ? Operational
Mobile Messenger ? Operational
Intercom Web Application ? Operational
Intercom APIs ? Operational
Intercom Mobile APIs ? Operational
Intercom message delivery ? Operational
Small message delivery ? Operational
Medium message delivery ? Operational
Large message delivery ? Operational
Admin notifications ? Operational
Intercom Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
REST API response time
Fetching
Mobile REST API response time
Fetching
JS API response time
Fetching
Web response time
Fetching
Webhook delivery time
Fetching
Small Message Delivery Times ?
Fetching
Medium Message Delivery Times ?
Fetching
Large Message Delivery Times ?
Fetching
Past Incidents
Jun 24, 2017

No incidents reported today.

Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017
Resolved - We have resolved the issue. All User Lists are accurate again.
Jun 19, 06:41 UTC
Monitoring - We've identified delays in accuracy of User List data starting around 04:00 GMT and finishing around 06:50 GMT. The problem has been mitigated. Some delay may remain for a small portion of customers over the next couple of hours as we clean things up.
Jun 19, 06:13 UTC
Investigating - We're investigating possible delays in the accuracy of the data on the user list
Jun 19, 05:41 UTC
Jun 18, 2017

No incidents reported.

Jun 17, 2017
Completed - The scheduled maintenance has been completed.
Jun 17, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 09:00 UTC
Scheduled - We are carrying out scheduled database changes and maintenance during this time. Our APIs and web app will be unavailable for brief periods during this maintenance window and message sending may experience some delays.
Jun 16, 13:44 UTC
Jun 16, 2017
Resolved - We have identified the cause of the elevated error rates, implemented a fix and have returned to being fully operational.
Jun 16, 12:50 UTC
Identified - We are experiencing a high error rate on our Mobile, Messenger and REST API endpoints. We are working to resolve this.
Jun 16, 12:34 UTC
Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.

Jun 12, 2017
Resolved - We have identified the cause of the delays to real-time messaging in the inbox. We implemented a fix and have returned to being fully operational.
Jun 12, 20:36 UTC
Investigating - We are looking into reports of degraded performance in our web app that is affecting real time message delivery.
Jun 12, 19:52 UTC
Resolved - We have identified the cause of the outage and implemented a fix. We have returned to being fully operational.
Jun 12, 18:49 UTC
Investigating - We are investigating reports of degraded performance and high latency across our web app and APIs.
Jun 12, 18:31 UTC
Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.