System Status
Update - After more investigation, we can report that this issue is not impacting email delivery to Gmail, Google Apps, Yahoo, or AOL, which is most of our traffic.

We are still investigating delivery issues relating to Microsoft, Apple, and some small providers. We will continue to monitor the situation and we'll update with any developments as they occur.
Jun 15, 18:36 UTC
Update - We continue to work with our upstream email providers to resolve the IP reputation issue that is affecting email deliverability, admin notifications, password resets and signups with the highest priority. Due to this issue, some customers will see elevated error rates in the placement of email messages into inboxes. We will continue to update here as the situation develops.
Jun 14, 14:36 UTC
Update - We are still seeing elevated error rates in delivering some email messages. We are working with the relevant providers to resolve this reputation issue and will post updates as we have them.
Jun 12, 18:09 UTC
Identified - Due to an IP reputation issue, we have identified that some of our messages are not delivering as expected. This is affecting some of our outbound emails sent from Intercom causing higher bounce rates for messages to end users. We will update here as soon as this issue is resolved.
Jun 11, 11:15 UTC

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
90 days ago
99.99 % uptime
Today
Web Messenger   ? Operational
90 days ago
99.99 % uptime
Today
Mobile Messenger   ? Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application   ? Operational
90 days ago
99.98 % uptime
Today
Intercom APIs   ? Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile APIs   ? Operational
90 days ago
100.0 % uptime
Today
Intercom message delivery ? Degraded Performance
90 days ago
100.0 % uptime
Today
Small message delivery   ? Operational
90 days ago
100.0 % uptime
Today
Medium message delivery   ? Operational
90 days ago
100.0 % uptime
Today
Large message delivery   ? Operational
90 days ago
100.0 % uptime
Today
Admin notifications   ? Degraded Performance
90 days ago
100.0 % uptime
Today
Intercom Webhooks   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
REST API response time
Fetching
Mobile API response time
Fetching
Javascript API response time
Fetching
Web Application response time
Fetching
Webhook delivery time
Fetching
Small Message Delivery Times ?
Fetching
Medium Message Delivery Times ?
Fetching
Large Message Delivery Times ?
Fetching
Javascript API uptime
Fetching
Web Application uptime
Fetching
REST API uptime
Fetching
Mobile API uptime
Fetching
Past Incidents
Jun 18, 2018

No incidents reported today.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 14, 2018
Resolved - We have identified the cause and rolled back, the Intercom Messenger is back fully operational.
Jun 14, 12:56 UTC
Investigating - The Intercom Messenger is down/not loading, we are working to resolve this.
Jun 14, 12:48 UTC
Jun 13, 2018

No incidents reported.

Jun 12, 2018
Resolved - We have identified and fixed the issue, the web app is back up and operational for the affected customers.
Jun 12, 15:39 UTC
Investigating - We're looking into an issue where the app is down for a certain subset of our customers.
Jun 12, 14:36 UTC
Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018

No incidents reported.

Jun 6, 2018
Resolved - We've identified the cause and shipped a fix, conversations will now load as expected.
Jun 6, 15:02 UTC
Identified - We're looking into reports of customers being unable to load conversations in the Inbox product.
Jun 6, 14:55 UTC
Jun 5, 2018

No incidents reported.

Jun 4, 2018
Resolved - This incident has been resolved.
Jun 4, 18:33 UTC
Update - We've identified the cause and shipped a fix, images will now send as expected.
Jun 4, 15:45 UTC
Investigating - We're looking into reports of customers being unable to load images in the Inbox product.
Jun 4, 15:24 UTC