System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom web application ? Operational
Intercom APIs ? Operational
Intercom Mobile APIs ? Operational
Intercom message delivery ? Operational
Small message delivery ? Operational
Medium message delivery ? Operational
Large message delivery ? Operational
Intercom Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
REST API response time
Fetching
REST API availability
Fetching
Mobile REST API response time
Fetching
Mobile REST API availability
Fetching
JS API response time
Fetching
JS API availability
Fetching
Web response time
Fetching
Web availability
Fetching
Webhook delivery time
Fetching
Small Message Delivery Times ?
Fetching
Medium Message Delivery Times ?
Fetching
Large Message Delivery Times ?
Fetching
Past Incidents
Jan 21, 2017

No incidents reported today.

Jan 20, 2017

No incidents reported.

Jan 19, 2017
Postmortem - Read details
Jan 20, 17:16 UTC
Resolved - We have worked through the backlog of incoming data and returned to being fully operational. Data will updated in the UI at normal rates. Delivery times for inbound & outbound email notifications have also returned to normal.
Jan 19, 23:54 UTC
Update - Our web app and API endpoints are back up, we are going to continue and monitor their status.

Conversation email notifications and outbound notifications will be delayed. While user updates are being accepted by our API endpoints they will not be surfaced in the UI until our user data pipeline is fully re-enabled and the backlog is worked through. We're working to resolve this and we'll continue to post updates.
Jan 19, 18:38 UTC
Monitoring - Our web app and API endpoints are back up, we are going to continue and monitor their status.

Conversation email notifications and outbound notifications will be delayed. While user updates are being accepted by our API endpoints they will not be surfaced in the UI until our user data pipeline is fully re-enabled and the backlog is worked through. We're working to resolve this and we'll continue to post updates.
Jan 19, 17:24 UTC
Investigating - Our web app and APIs are currently down. We are working to resolve this.
Jan 19, 15:27 UTC
Identified - Our web app is back up, but our API endpoints are down, we are working to resolve this.
Jan 19, 14:59 UTC
Investigating - Our web app is currently down. We are investigating and working to resolve this.
Jan 19, 14:43 UTC
Resolved - The web app is back up and operational.
Jan 19, 14:33 UTC
Investigating - Our web app is currently down. We are investigating and working to resolve this.
Jan 19, 14:17 UTC
Jan 18, 2017

The web app was down briefly at 15:54 UTC, the issue was quickly resolved.

Jan 17, 2017
Resolved - Our web app is back up and operational.
Jan 17, 09:48 UTC
Investigating - Our web app is currently down. We are investigating and working to resolve this.
Jan 17, 09:43 UTC
Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017
Resolved - We have identified the cause of the degraded performance and have returned to being fully operational.
Jan 13, 11:39 UTC
Investigating - We are investigating reports of degraded performance and high latency across our web app and APIs.
Jan 13, 11:17 UTC
Jan 12, 2017

No incidents reported.

Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017
Resolved - We have resolved the issue that was causing delays with user data updating in the UI. This affected a subset of applications but we have returned to being fully operational.
Jan 9, 21:04 UTC
Investigating - We have identified an issue with our user data pipeline that is affecting a subset of apps. Some apps will see updates to their users delayed in the UI.
Jan 9, 18:44 UTC
Resolved - We have processed the message delivery and inbound email queues from earlier. Normal delivery times have been restored.
Jan 9, 18:16 UTC
Monitoring - Due to a faulty deploy we saw some backed up queues for message delivery and inbound email ingestion. Queues have started to clear and normal delivery times should be restored shortly.
Jan 9, 16:52 UTC
Jan 8, 2017

No incidents reported.

Jan 7, 2017
Resolved - We have identified the cause of the performance issues and implemented a fix. We have worked through the backlog, and we are fully operational.
Jan 7, 01:24 UTC
Monitoring - We have identified the cause of the performance issues and implemented a fix. We are monitoring the situation.
Jan 7, 01:17 UTC
Investigating - We are investigating reports of degraded performance and issues with our user list.
Jan 7, 01:10 UTC