Update - After more investigation, we can report that this issue is not impacting email delivery to Gmail, Google Apps, Yahoo, or AOL, which is most of our traffic.
We are still investigating delivery issues relating to Microsoft, Apple, and some small providers. We will continue to monitor the situation and we'll update with any developments as they occur.
Jun 15, 18:36 UTC
Update - We continue to work with our upstream email providers to resolve the IP reputation issue that is affecting email deliverability, admin notifications, password resets and signups with the highest priority. Due to this issue, some customers will see elevated error rates in the placement of email messages into inboxes. We will continue to update here as the situation develops.
Jun 14, 14:36 UTC
Update - We are still seeing elevated error rates in delivering some email messages. We are working with the relevant providers to resolve this reputation issue and will post updates as we have them.
Jun 12, 18:09 UTC
Identified - Due to an IP reputation issue, we have identified that some of our messages are not delivering as expected. This is affecting some of our outbound emails sent from Intercom causing higher bounce rates for messages to end users. We will update here as soon as this issue is resolved.
Jun 11, 11:15 UTC